Information Technology

Additional Connectivity Resources

These internet providers have decided to expand their services to college students who may need more data, wi-fi hotspots, and internet services while working online from home.


In response to COVID-19 developments, some internet providers are offering free services to low-income families and households with students. We’ll keep you updated with the latest here to help you stay connected.

Free Comcast Xfinity internet

Comcast Xfinity is currently offering its Internet Essentials program free for two months to new customers. The internet provider is also automatically increasing speeds for all Internet Essentials customers.

Comcast Xfinity Wi-Fi hotspots are also open and free to use by anyone.

Free internet for students from Charter Spectrum

Households with students K–12 or university students can sign up for a new Charter Spectrum internet account to get the first two months of internet with speeds up to 100 Mbps for free. Installation fees will be waived for those who qualify for the offer. Call 1-844-488-8395 to enroll.

Spectrum Wi-Fi hotspots are also currently open and free to use.

Free internet for students from Altice

Altice internet providers Suddenlink and Optimum are offering 60 days of free internet service for households with K–12 or college students. Internet speeds are up to 30 Mbps if you do not already have access to a home internet plan. To sign up, call 1-866-200-9522 if you live in an area with Optimum internet service, or call 1-888-633-0030 if you live in an area with Suddenlink internet service.

Free low-income internet from Cox

Until May 12, 2020, Cox is offering the first month of it’s low-income internet program, Connect2Compete, for free. The internet service is also providing free phone and remote desktop support for technical support during that time.



For the next 60 days, AT&T will not terminate service for any wireless, home phone, or broadband residential or small bus customer due to inability to pay.

They will also do the following:

  • Waive late payment fees.
  • Keep their public WiFi hotspots open for any one who needs them.
  • The service will also be offering unlimited internet data and offer internet accessfor limited income households at $10 a month through the Access from AT&T program.

More information

Comcast Xfinity

The company is opening their Xfinity WiFi network for free along with providing unlimited data. To help people stay connected with school and work, Comcast is opening up their Xfinity WiFi network for everyone, as well as:

  • Hotspots across the country will be available to anyone who needs them for free, including non-subscribers. You can find a map of hot spots here. Just use “xfinitywifi” network name and launch a browser.
  • Data plans will be paused for 60 days, which will give all customers unlimited data for no additional charge.
  • No late disconnects or late fees for those who contact the company about not being able to pay their bill.
  • Internet Essentials, their broadband adoption program, is free to new customers

More information

Verizon Free WiFi

Verizon also took the pledge and is offering similar services:

  • The company will not terminate service to any residential or small business customers because of their inability to pay bills due to disruptions caused by the coronavirus.
  • Waiving late fees for those impacted by COVID-19
  • Tripling data allowance for Verizon Innovative Learning schools

More information

Charter Spectrum Free WiFi

Charter is offering similar services during the coronavirus pandemic. As of March 16, the company will offer:

  • Free spectrum broadband and WiFi access for 60 days to households with K-12 or college students who don't have a Spectrum broadband subscription. Call 1-844-488-8395 to enroll. Installation fees will be waived for new student households.
  • Open WiFi hotspots

More information


Sprint has joined the Keep Americans Connected Pledge and is opening up their network to their customers and:

  • Won’t terminate service if customers are unable to pay due to coronavirus issues
  • Waive late fees caused by economic disturbances related to the coronavirus pandemic
  • By 3/17: Customers with international long-distance plans will get complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.
  • By 3/19: Customers with metered data plans will have unlimited data per month for 60 days at no extra cost
  • Customers will get an extra 20GB of mobile hotspot data per month for 60 days.
  • Coming soon: Customers with mobile hotspot-capable handsets without a hotspot will get 20GB per month for 60 days at no extra cost.

More information


The wireless provider already has a majority of customers with unlimited talk, text, and data, but they’re doubling down on their effort to keep their customers connected.

  • All current T-Mobile and Metro by T-Mobile customers who have data plans will have unlimited smartphone data, excluding roaming.
  • T-Mobile and Metro by T-Mobile customers will get an additional 20GB of mobile hotspots/tethering service for the next 60 days. The company says this feature will be coming soon.
  • Work with Lifeline partners to get customers extra free data up to 5GB per month over the next two months
  • Increase data allowance for free to schools and students for the next 60 days, which means at least 20GB of data per month for each participant

More information

Video Conference Request Form

At Albion College there are several options for connecting to a video conference. Olin 118 and 119 are dedicated video conferencing spaces. These rooms require the use of the Google Meet program. Additionally, a Web Camera Kit can be placed in most classrooms on campus to meet web conferencing needs. 

Please fill out this form, outlining the needs for your video conference. If separate video conferences are desired (such as multiple interviews or meetings), please submit this form for each connection. 

Please complete this form at least one business day in advance of the video conference. Instructional Technology will reach out with how others can connect to the meeting and offer assistance in technology setup. 

Contact Information

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If requesting a Web Camera Kit, where on campus will your Video Conference take place?
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Once this form is submitted, Instructional Technology will follow up with an email to confirm your video conference. Please note, Olin 118 and 119 require the use of Google Meet, while classrooms have Google Meet, Skype and Skype for Business available for use. Would you like training on this technology?

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Moodle Course Webs Undergoes Significant Upgrades

Over the weekend, the Albion College Moodle Course Webs underwent an upgrade from version 3.2 to 3.7. This means there are some significant changes to how those on campus can use course webs. The following list outlines the major changes, or added features, that come with version 3.7. 

Banner 9 maintenance scheduled for 4/26, after 5 p.m.

On Friday, 4/26 after 5 p.m., there will be a Banner 9 maintenance. The maintenance will include an improved user interface to Banner 9. There will be service disruption affecting Banner 9 administration users only. ACIS, Argos,, Course Webs and Gmail will still be functional during this time. When the outage is complete, an "All Clear" message will be sent.

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