Support

Additional Connectivity Resources

These internet providers have decided to expand their services to college students who may need more data, wi-fi hotspots, and internet services while working online from home.

Source: https://www.highspeedinternet.com/resources/are-there-government-programs-to-help-me-get-internet-service

In response to COVID-19 developments, some internet providers are offering free services to low-income families and households with students. We’ll keep you updated with the latest here to help you stay connected.

Free Comcast Xfinity internet

Comcast Xfinity is currently offering its Internet Essentials program free for two months to new customers. The internet provider is also automatically increasing speeds for all Internet Essentials customers.

Comcast Xfinity Wi-Fi hotspots are also open and free to use by anyone.

Free internet for students from Charter Spectrum

Households with students K–12 or university students can sign up for a new Charter Spectrum internet account to get the first two months of internet with speeds up to 100 Mbps for free. Installation fees will be waived for those who qualify for the offer. Call 1-844-488-8395 to enroll.

Spectrum Wi-Fi hotspots are also currently open and free to use.

Free internet for students from Altice

Altice internet providers Suddenlink and Optimum are offering 60 days of free internet service for households with K–12 or college students. Internet speeds are up to 30 Mbps if you do not already have access to a home internet plan. To sign up, call 1-866-200-9522 if you live in an area with Optimum internet service, or call 1-888-633-0030 if you live in an area with Suddenlink internet service.

Free low-income internet from Cox

Until May 12, 2020, Cox is offering the first month of it’s low-income internet program, Connect2Compete, for free. The internet service is also providing free phone and remote desktop support for technical support during that time.

Source: https://www.abc10.com/article/news/health/coronavirus/free-wifi-hotspots/103-8002bb36-b9f8-4c32-8801-7da31bfb8449

AT&T

For the next 60 days, AT&T will not terminate service for any wireless, home phone, or broadband residential or small bus customer due to inability to pay.

They will also do the following:

  • Waive late payment fees.
  • Keep their public WiFi hotspots open for any one who needs them.
  • The service will also be offering unlimited internet data and offer internet accessfor limited income households at $10 a month through the Access from AT&T program.

More information

Comcast Xfinity

The company is opening their Xfinity WiFi network for free along with providing unlimited data. To help people stay connected with school and work, Comcast is opening up their Xfinity WiFi network for everyone, as well as:

  • Hotspots across the country will be available to anyone who needs them for free, including non-subscribers. You can find a map of hot spots here. Just use “xfinitywifi” network name and launch a browser.
  • Data plans will be paused for 60 days, which will give all customers unlimited data for no additional charge.
  • No late disconnects or late fees for those who contact the company about not being able to pay their bill.
  • Internet Essentials, their broadband adoption program, is free to new customers

More information

Verizon Free WiFi

Verizon also took the pledge and is offering similar services:

  • The company will not terminate service to any residential or small business customers because of their inability to pay bills due to disruptions caused by the coronavirus.
  • Waiving late fees for those impacted by COVID-19
  • Tripling data allowance for Verizon Innovative Learning schools

More information

Charter Spectrum Free WiFi

Charter is offering similar services during the coronavirus pandemic. As of March 16, the company will offer:

  • Free spectrum broadband and WiFi access for 60 days to households with K-12 or college students who don't have a Spectrum broadband subscription. Call 1-844-488-8395 to enroll. Installation fees will be waived for new student households.
  • Open WiFi hotspots

More information

Sprint

Sprint has joined the Keep Americans Connected Pledge and is opening up their network to their customers and:

  • Won’t terminate service if customers are unable to pay due to coronavirus issues
  • Waive late fees caused by economic disturbances related to the coronavirus pandemic
  • By 3/17: Customers with international long-distance plans will get complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.
  • By 3/19: Customers with metered data plans will have unlimited data per month for 60 days at no extra cost
  • Customers will get an extra 20GB of mobile hotspot data per month for 60 days.
  • Coming soon: Customers with mobile hotspot-capable handsets without a hotspot will get 20GB per month for 60 days at no extra cost.

More information

T-Mobile

The wireless provider already has a majority of customers with unlimited talk, text, and data, but they’re doubling down on their effort to keep their customers connected.

  • All current T-Mobile and Metro by T-Mobile customers who have data plans will have unlimited smartphone data, excluding roaming.
  • T-Mobile and Metro by T-Mobile customers will get an additional 20GB of mobile hotspots/tethering service for the next 60 days. The company says this feature will be coming soon.
  • Work with Lifeline partners to get customers extra free data up to 5GB per month over the next two months
  • Increase data allowance for free to schools and students for the next 60 days, which means at least 20GB of data per month for each participant

More information

3D Printing

Albion College Instructional Technology & Media Center offers affordable 3D printing services for students, faculty and staff. These printers can be used for classroom projects, tools, integrations, research, or just for fun.  

Location and Hours:

Our 3D printers are found in the Albion Technology and Innovation Center (ATIC) located between the Olin and Facilities Buildings on the Quad. The lab is open from 8am-5pm for students, faculty and staff members. Those planning to conduct evening or weekend prints will need to work with ATIC staff. 

Requirements:

Those who would like to learn 3D printing are required to attend a one-on-one training, pass the 3D print test with an 80% or better, and conduct one supervised print. Once these steps are completed, users can sign out a printer for use.

3D Print Moodle Course Web and Quiz

pdf3D Printer User Agreement 

Printers and Materials:

Filament type and color options for each machine varies depending on current projects and needs. Black, White, Purple and Yellow will always be available. 

Available printers include: one Ultimaker 3, three Ultimaker 3 Extendeds, three Creality 10S Pros, and one Form 2 Resin printer. 

Cost:

$0.10 cents per gram. 

Software:

Tinkercad

Thingiverse

Cura   

 Contact:

To start your training, please refer to the Requirements section above. For questions, or if looking to request a 3D print conducted by Instructional Technology please email .  

Audio & Video Conferencing

Albion College IT supports Google Meet as our audio and video conference system. Anyone can up an audio and video conference by just logging into Google. Access the instructions below, or watch the video to schedule and start these meetings. 

Schedule and Connect a Google Meeting

Google Meet Features

If additional support is needed, or a one-on-one training is desired, email

Support

Albion 1Card

All students, faculty and staff of Albion College are issues an Albion College ID card. These cards are created and managed by the Helpdesk.

Audio & Video Conferencing

Albion College students, faculty and staff have access to schedule and start their own audio and video conferences on campus using Google Meet. 

Campus Blogs

Albion College students, faculty and staff can create a blog for college related content, hosted on an Albion College server. 

Course Webs

Information on how the Albion College course webs work, backup and archival dates, and user request forms. 

Email and Google Apps

Information on college email, updating contacts, and available Google apps on campus. 

Information Security

Details about the Albion Security Awareness Program, phishing and other security concerns on campus. 

IT Policies

Policies related to Acceptable Use, Information Security, Devices, and authorizations. 

Network & Devices

Wireless and residential network information, VPN, and access to network resources from off-campus. 

Printing

Setting up network printers, student print credit, and IT printing services. 

3D Printing

Albion College has eight 3D printers available for student, faculty and staff use. These machines are located in the Albion Technology and Innovation Center (ATIC). This building is located between Olin and Facilities on the Quad. 

Telephones & Cable TV

Campus telephone and voicemail guides; list of available cable TV channels. 

Training

Technology training for software use, classroom technology, or other tech-driven projects. 

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