IT Incident 5/11/18


IT Incident: Restoral from power outage incident
Fri, 11 May 2018 14:40:22 -0400

A scheduled, emergency network outage is planned tomorrow, Saturday May 12,
between 8:00am and 5:00pm

During this period the campus network will experience significant outages
of telephone, internet and other networked services. We will do our best
to keep such interruptions to a minimum. See details below.


On Monday, a power outage/surge destroyed several primary components on our
network. While we were able to restore service to the campus, there have
been some significant performance issues related to the temporary measures
we put in place to do this. These performance issues have been growing in
severity, and will only get worse as the campus gears up into the full
summer conference schedule.

We now have replacement equipment on hand. Installation to restore full
network functionality will require a complete rework of our network core,
which cannot be done without significant disruption to the campus. While
we are scheduling this service for the entire day, we hope to keep outages
to a minimum, and to restore services well before the 5:00 end time. We
will send additional notifications when this work is completed.

Please feel free to reach out if you have any questions, comments or

Thank you,

Eric Beadle
Director of User Services
Director of Systems and Networking