IT Incident 4/30/18

IT Update: Introducing BritBot
Mon, 30 Apr 2018 09:44:26 -0400

Self-Service Chatbot is here! (and he needs your help!)

Check Brit out: https://www.albion.edu/student-life/information-techno
logy/ivy

Soon, all Albion College IT websites will feature a new responsive chatbot,
named Brit. This chatbot is designed to help those on campus find the
technical resources they need from these websites by quickly searching a
topic. This will be especially helpful on evenings and weekends when the
Helpdesk is not open. In the near future, Brit will also be equipped to
answer questions via text messaging, Facebook messenger, and email too!

We are asking users to find Brit and ask him the tough tech questions.
Information Technology will be working to constantly improve Brit’s
knowledge and have him ready to answer questions full time by Fall 2018.

Please help us out by engaging Brit and asking him your tech questions, to
assist us in preparing him for his campus-wide roll out before the end of
the school year. We strongly encourage you to reach back out to us with
any and all feedback, questions, ideas, or comments. Feedback can be sent
to .

Your assistance is, as always, very much appreciated.

On behalf of the entire IT team,

Eric Beadle
Director of User Services
Director of Systems and Networking